Comprehensive After-Sales Service

24/7 support, warehousing solutions, and value-added services to ensure your success

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24/7 Customer Support

Round-the-Clock Professional Support

chat Multi-Channel Support

  • • Phone: +1-647-613-9908 (Canada)
  • • Phone: +86-21-58830945 (China)
  • • Email: info@eieworld.com
  • • Live Chat: Website & WeChat

groups Support Team

  • • Dedicated account managers
  • • Trilingual support (EN/CN/FR)
  • • Average response time: <2 hours
  • • 24/7/365 availability
  • • Expert logistics consultants

smart_toy AI-Powered Assistance

  • • Instant tracking queries
  • • Common questions answered
  • • Multi-language support
  • • Seamless human handoff
  • • 24/7 automated responses

Warehousing Solutions

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China Warehouse Services

Warehouse Network

  • • 15+ cities with warehouse facilities
  • • Total storage: 50,000+ sqm
  • • 24/7 security & monitoring

Value-Added Services

  • • Storage & inventory management
  • • Product inspection & QC
  • • Labeling & repackaging
  • • Consolidation services
  • • Order fulfillment
  • • Photo inspection reports
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Canada Warehouse Services

Canada Facilities

  • • Vancouver distribution center
  • • Toronto service point
  • • Montreal warehouse (planned)
  • • Nationwide coverage

Distribution Services

  • • Import receiving & inspection
  • • Short-term & long-term storage
  • • Order picking & packing
  • • Same-day/next-day delivery
  • • Return processing
  • • Multi-carrier integration

Beyond Standard Logistics

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Additional Services

  • • Custom packaging & branding
  • • Gift wrapping & inserts
  • • COD (Cash on Delivery)
  • • Insurance coverage
  • • Special handling (fragile, high-value)
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Enhanced Services

  • • Product photography
  • • Pre-shipment inspection
  • • Quality control reports
  • • Video inspection
  • • Damage assessment
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Documentation Services

  • • Certificate of origin
  • • Commercial invoice preparation
  • • Packing list generation
  • • Export/import documentation
  • • Compliance consulting

Need Support or Additional Services?

Our team is ready to assist you 24/7