Comprehensive After-Sales Service
24/7 support, warehousing solutions, and value-added services to ensure your success
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24/7 Customer Support
Round-the-Clock Professional Support
chat Multi-Channel Support
- • Phone: +1-647-613-9908 (Canada)
- • Phone: +86-21-58830945 (China)
- • Email: info@eieworld.com
- • Live Chat: Website & WeChat
groups Support Team
- • Dedicated account managers
- • Trilingual support (EN/CN/FR)
- • Average response time: <2 hours
- • 24/7/365 availability
- • Expert logistics consultants
smart_toy AI-Powered Assistance
- • Instant tracking queries
- • Common questions answered
- • Multi-language support
- • Seamless human handoff
- • 24/7 automated responses
Warehousing Solutions
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China Warehouse Services
Warehouse Network
- • 15+ cities with warehouse facilities
- • Total storage: 50,000+ sqm
- • 24/7 security & monitoring
Value-Added Services
- • Storage & inventory management
- • Product inspection & QC
- • Labeling & repackaging
- • Consolidation services
- • Order fulfillment
- • Photo inspection reports
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Canada Warehouse Services
Canada Facilities
- • Vancouver distribution center
- • Toronto service point
- • Montreal warehouse (planned)
- • Nationwide coverage
Distribution Services
- • Import receiving & inspection
- • Short-term & long-term storage
- • Order picking & packing
- • Same-day/next-day delivery
- • Return processing
- • Multi-carrier integration
Beyond Standard Logistics
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Additional Services
- • Custom packaging & branding
- • Gift wrapping & inserts
- • COD (Cash on Delivery)
- • Insurance coverage
- • Special handling (fragile, high-value)
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Enhanced Services
- • Product photography
- • Pre-shipment inspection
- • Quality control reports
- • Video inspection
- • Damage assessment
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Documentation Services
- • Certificate of origin
- • Commercial invoice preparation
- • Packing list generation
- • Export/import documentation
- • Compliance consulting
Need Support or Additional Services?
Our team is ready to assist you 24/7